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“Free government phone” usually describes a phone company’s promotion alongside Lifeline service. The federal benefit helps pay for eligible monthly service; the government does not guarantee a smartphone for every approved applicant.
Which programs are active?
Lifeline remains an active program. State assistance may also be available. The Affordable Connectivity Program (ACP) ended on June 1, 2024. Its internet and device discounts are no longer available, and new applications are closed. EBB had already transitioned to ACP in December 2021. You cannot combine a current Lifeline benefit with an expired ACP discount.
Who qualifies?
Lifeline has separate eligibility rules: household income at or below 135% of the federal poverty guidelines, or participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans Pension and Survivors Benefit, or specified Tribal programs. Former ACP enrollment alone does not qualify a household.
Use the current income table for your household size and location. WIC, ordinary Social Security retirement income, SSDI, school meals, and Pell Grants are not standalone federal Lifeline qualifying programs, though income or another program may qualify a household.
Can two people at one address qualify?
Lifeline is limited to one benefit per household, not necessarily one per street address. People who live together and share income and expenses are generally one household. Separate economic households may need to complete a household worksheet; follow USAC’s household guidance.
Is the phone and service completely free?
Some companies offer a zero-dollar plan or a phone promotion, but costs and devices differ. Confirm the monthly charge, activation, shipping, taxes, data allowance, and any device payment before agreeing. Unlimited service may still have high-speed data or hotspot limits.
The federal Lifeline benefit is a discount. It does not promise an iPhone, a tablet, a laptop, a replacement device, or a delivery deadline.
How do I apply?
Follow Lifeline’s official application instructions. California, Oregon, and Texas have state-specific processes. Provide the identity and eligibility information requested. If automated checks cannot verify eligibility, you may need a benefit letter or qualifying-income evidence.
After approval, choose a participating company and arrange service. Use USAC’s directory to find companies at your address. Benefit approval alone does not activate an account or ship a phone.
Can I use my existing phone or keep my number?
Ask the new provider to check your device’s compatibility and lock status. For a number transfer, follow the new carrier’s instructions and keep the old account active until the transfer is arranged. Confirm any remaining device balance with your previous carrier.
How do I keep the benefit?
Follow the official renewal and recertification notices. Some subscribers are verified automatically; others must respond by the notice’s deadline. Report eligibility changes and follow the provider’s applicable usage rules. See USAC’s rules and rights for current requirements.
ACP no longer has an ongoing household recertification process. Do not submit documents to renew that closed benefit.
What happens if the phone breaks?
Contact the provider about its warranty and replacement policy. A free replacement is not guaranteed by Lifeline. Ask about repair charges, replacement options, and whether a compatible device can be activated on the existing account.
What if I do not qualify?
Compare prepaid plans, provider affordability plans, refurbished phones, and any local assistance. Check the total cost and eligibility directly with the organization. Do not assume a commercial carrier promotion is a government benefit.