Consulting · tuned for Accenture (incl. Accenture Federal Services)'s published résumé guidance

Accenture (incl. Accenture Federal Services) Resume Template for Veterans

A header with your credentials, a one- to two-sentence trigger summary, and experience written in the job posting's exact words. Covers commercial Accenture and Accenture Federal Services.

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Luis Ortega
San Antonio, TX • luis.ortega@email.com • (555) 010-2204 • linkedin.com/in/luisortega
Professional Summary

IT operations leader and ServiceNow-certified business analyst with 10 years of running IT service desks and workshop facilitation for Army organizations of up to 4,000 users. Active Secret clearance; now completing an Accenture Federal Services SkillBridge internship.

Certifications
  • ServiceNow Certified System Administrator
  • ITIL 4 Foundation
  • CompTIA Security+
  • Certified ScrumMaster (CSM)
Skills

Business analysis:Workshop facilitation, Requirements gathering, User stories, Process mapping

Platforms:ServiceNow ITSM, Jira, Microsoft 365, Active Directory

Delivery:Project management, Agile / Scrum, Change management, ITIL practices

Professional Experience
ServiceNow Business Analyst Intern — Accenture Federal Services (DoD SkillBridge)Jun 2026 – Present
San Antonio, TX
  • Led workshop facilitation sessions with 25 agency users to capture requirements for a ServiceNow incident-management rollout.
  • Wrote 60 user stories and acceptance criteria in Jira. The sprint team completed 95% without rework.
IT Operations NCO / Service Desk Manager (Staff Sergeant, 25B) — U.S. Army, 502nd Signal BattalionAug 2019 – Present
Joint Base San Antonio, TX
  • Managed a 12-person IT service desk supporting 4,000 users. Raised first-contact resolution from 58% to 81% by rebuilding the knowledge base and escalation paths.
  • Handled business analysis for a move from spreadsheets to a ticketing system, mapping 14 workflows and training 90 users in three weeks.
  • Led project management for a network refresh at 9 buildings (1,100 devices). Finished a week early with zero mission-critical downtime.
  • Ran quarterly workshops with leaders from 6 units to prioritize IT requests, cutting the backlog 40%.
Information Technology Specialist (Specialist/Sergeant, 25B) — U.S. Army, 1st Cavalry DivisionJul 2016 – Jul 2019
Fort Cavazos, TX
  • Kept network and radio systems running for a 600-soldier battalion across two field exercises, with 99% uptime.
  • Wrote the unit's account-management procedure, which cut new-user setup time from 5 days to 1.
Education
B.S., Information Systems Management — University of Maryland Global Campus2025
Security Clearance

Active Secret

What Accenture (incl. Accenture Federal Services) looks for

Accenture recruiters say a recruiter reads your résumé and cover letter first. Their advice is to tailor the résumé to each role and use the posting's exact words: if it asks for "workshop facilitation" and you have it, write that phrase. Make work experience the core of the page, use standard fonts with no pictures or logos, and proofread twice. Accenture also suggests a header that reads like a business card, with certifications and credentials, plus a one- to two-sentence trigger summary.

Bullet formula: [Posting keyword, word for word] + [what you did] + [the result for your team or mission]. Experience that matches the requirements should be the core of the page.

Do

  • Put certifications and important credentials in the header, next to your contact details, the way you would on a business card.
  • Open with a trigger summary of one or two sentences on your most valuable skills and experience.
  • Mirror the posting's keywords word for word. Recruiters search for them.
  • Make work experience that meets the role's requirements the core of the résumé.
  • Cut roles that aren't relevant rather than adding another page.
  • Proofread, then ask a trusted colleague to review it.

Avoid

  • Don't use pictures, logos or unusual fonts. Accenture recruiters say to stick to standard fonts.
  • Don't send one untailored résumé. Edit it for every role.
  • Don't let spelling or grammar errors through. Accenture says they make a bad first impression about your effort.

Words from their postings

workshop facilitation, business analysis, project management, cloud, ServiceNow, Salesforce, strategic leadership, complex problem-solving, operational excellence.

Veteran programs

  • Junior Military Officer program: for officers with at least four years of active service, a bachelor's degree and one year of civilian work experience.
  • Apprenticeships for veterans without a four-year degree. Accenture is a flagship employer partner for the VA's VET TEC program.
  • Accenture Federal Services: DoD SkillBridge (open to all enlisted and officer ranks), Hiring Our Heroes fellowships, Salesforce Military training, Onward to Opportunity (O2O) and a Military-to-Civilian Career Transition Program for officers and senior enlisted with 10+ years.
  • Accenture Federal Services says 2,000 veterans, service members and military spouses work there.

Where veterans land

Business / technology analyst, ServiceNow or Salesforce developer (AFS), Project manager, Strategy consultant, Cyber analyst (AFS), SkillBridge intern

Sources

Accenture: What happens to a resume after you click submit (recruiter tips)Accenture: 4 ways to help your resume stand outAccenture: Career opportunities for veteransAccenture Federal Services careers (veteran and military community hiring)

Guidance compiled from Accenture (incl. Accenture Federal Services)'s public career pages, checked Sep 2026. MOS Roadmap is not affiliated with or endorsed by Accenture (incl. Accenture Federal Services).

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