Tech · tuned for Amazon's published résumé guidance

Amazon Resume Template for Veterans

Built for Amazon’s “so what?” test. Each bullet leads with a measurable result, uses “I” not “we,” and quietly shows two or three of the 16 Leadership Principles the posting names.

Marcus Delgado
Tacoma, WA • marcus.delgado@email.com • (555) 010-4417 • linkedin.com/in/marcusdelgado
Professional Summary

Former Army Information Technology Specialist (25B). I ran help desk, server, and network support for a 4,000-soldier brigade across two deployments. AWS Certified Solutions Architect – Associate, finishing the Amazon Technical Apprenticeship cloud support track. I work backward from the user and own problems until the fix sticks.

Professional Experience
Cloud Support Associate Apprentice — Amazon Web Services (Amazon Technical Apprenticeship)Mar 2026 – Present
  • Resolved 140+ customer cases on EC2, VPC, and IAM with a 96% satisfaction score by reproducing each issue in a lab account before answering.
  • Wrote 6 internal runbooks for recurring VPC peering and security-group errors, cutting median resolution time on those cases from 3.1 to 1.4 hours.
  • Earned AWS Solutions Architect – Associate in week 9 of a 14-week course, then led 3 study sessions that helped 5 of 7 cohort peers pass.
IT Specialist / Network Operations NCO (Sergeant, 25B) — U.S. Army, 1st Stryker Brigade Combat TeamJan 2021 – Feb 2026
  • I owned network uptime for a 4,000-user brigade and held 99.7% availability across two field exercises by pre-staging spare switches and scripting config backups.
  • Cut the help-desk backlog from 310 to 45 tickets in 6 weeks by triaging by mission impact and writing 12 self-service fixes for common account lockouts.
  • Saved $186K in planned hardware spending by auditing 1,100 laptops, re-imaging 240 “failed” units, and returning only true failures under warranty.
  • Trained and certified 11 junior soldiers on Windows Server and Active Directory. Four were later promoted to team lead.
IT Specialist (Specialist, 25B) — U.S. Army, 17th Field Artillery BrigadeJun 2018 – Dec 2020
  • Moved 900 user accounts and 2 TB of shared files to a new domain over one weekend with zero lost data, validated by scripted checksums.
  • Found the root cause of a recurring 20-minute morning outage (a misconfigured DHCP lease) by reviewing 3 weeks of logs that others had closed as user error.
Skills

AWS:EC2, VPC, IAM, S3, CloudWatch, Route 53, AWS Systems Manager

Systems & Networking:Linux, Windows Server, Active Directory, TCP/IP, DNS/DHCP, Cisco IOS

Scripting:Python, Bash, PowerShell

Certifications
  • AWS Certified Solutions Architect – Associate
  • AWS Certified Cloud Practitioner
  • CompTIA Security+
Education
B.S., Computer Science (in progress) — City University of Seattle2027

What Amazon looks for

Amazon says its hiring is built on its 16 Leadership Principles. Postings hint at which principles matter most for the role, so match your résumé to those. Amazon’s own interview guide says screening tools look for keywords from the job description, though it warns against keyword stuffing. Recruiters apply a “so what?” test: show the impact of what you did, not just the task. Interviews are behavioral and use STAR (situation, task, action, result), so each bullet should lead to a story you can tell in the first person.

Bullet formula: Result first, then the STAR story behind it: [Action verb] [what you did] → [measurable result], showing a Leadership Principle. Amazon’s example: “led a 15-person team in completing a cloud migration project two months ahead of schedule, resulting in $1.2M annual savings.”

Do

  • Read the posting for Leadership Principle clues and mirror 2–3 of them in each role (for example Ownership, Dive Deep, Deliver Results).
  • Pass the “so what?” test. Every bullet should end in a number: time, dollars, percent, customers, or defects.
  • Write in the first person. Amazon recruiters say to use “I,” not “we,” when describing your part.
  • Use keywords from the job description where they fit naturally. Amazon’s screening tools look for them.
  • Keep one STAR story ready behind every bullet. Interviewers probe the same examples.
  • Show Frugality and Customer Obsession with military examples: doing more with less, and working backward from the end user.

Avoid

  • Don’t stuff keywords. Amazon says content should still read naturally.
  • Don’t write “managed a team’s cloud migration.” Say what changed and by how much.
  • Don’t hide your own actions behind the unit’s success.
  • Don’t label bullets with principle names in parentheses. Show the principle through what you did.

Words from their postings

Customer Obsession, Ownership, Invent and Simplify, Are Right, A Lot, Learn and Be Curious, Hire and Develop the Best, Insist on the Highest Standards, Think Big, Bias for Action, Frugality, Earn Trust, Dive Deep, Have Backbone; Disagree and Commit, Deliver Results, Strive to be Earth’s Best Employer, Success and Scale Bring Broad Responsibility.

Veteran programs

  • Amazon Technical Apprenticeship: paid training for veterans and military spouses, then up to 12 months of paid on-the-job training. Tracks include cloud support associate (14 weeks), associate cloud consultant (12 weeks), and software development engineer (18 weeks). It is a U.S. Department of Labor–certified program.
  • Amazon Military SkillBridge (AMSB): Amazon is an approved DoD SkillBridge provider for service members within 180 days of separation.
  • Military Ambassador Program (18-month onboarding) and Military Mentoring Program for new hires.
  • An employee-led military affinity group with local chapters worldwide, plus a partnership with Hiring Our Heroes in the U.S.
  • Operations leadership simulations (area manager and operations manager) to preview Amazon Operations roles.
  • AWS re/Start: a free 12-week cloud program with résumé and interview coaching and a paid AWS Certified Cloud Practitioner exam.

Where veterans land

Cloud support associate / engineer (AWS), Data center technician (AWS), Solutions architect, Technical program manager, Area / operations manager, Security engineer