Former Navy Information Systems Technician (IT1) and MSSA Server & Cloud Administration graduate. I’ve kept shipboard networks for 350 sailors running at sea, moved 600 users to Microsoft 365, and trained 14 technicians. Azure Administrator Associate. Looking for a Support Engineer role on Azure infrastructure.
- Built a hybrid lab (Windows Server, Entra ID, Azure Arc) and wrote the runbook that my 18-person cohort used for its capstone.
- Earned AZ-104 and AZ-900 in 17 weeks while ranking first in the cohort on hands-on lab assessments.
- Automated user onboarding with a PowerShell module that cut setup from 25 minutes to 3 minutes per account in lab testing.
- Led the move of 600 shipboard users from legacy Exchange to Microsoft 365, finishing 3 weeks early with 99% of mailboxes migrated on the first pass.
- Kept 98.9% network availability across a 7-month deployment by setting up a spares and failover plan for 42 switches and 11 servers.
- Passed a fleet cybersecurity inspection with zero major findings after leading the team that remediated 1,300 STIG items in 60 days.
- Trained 14 technicians on Windows Server, Active Directory, and troubleshooting. My division’s qualification rate went from 55% to 100%.
- Resolved 2,400+ tier-2 tickets with a 94% first-contact fix rate, the best on a 9-person watch team.
- Rebuilt the help-desk knowledge base (85 articles), which cut repeat tickets 30% in one quarter.
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- CompTIA Security+
Microsoft Cloud:Azure (VMs, VNets, Storage, Monitor), Entra ID, Microsoft 365, Intune, Azure Arc
Infrastructure:Windows Server, Active Directory, DNS/DHCP, Hyper-V, Networking (TCP/IP)
Automation:PowerShell, Azure CLI